New 30 Day Satisfaction Guarantee

Thursday 16 September 2010

New 30 Day Satisfaction Guarantee

Our extensive 14 Day Satisfaction Guarantee has just been extended to 30 Days!

This offers you even greater peace-of-mind and re-inforces our complete confidence in all of our products.

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Our Quality Assurance

Our team of jewellers first confirm the latter and then add our own 5 Point Quality Assurance Check for your extra peace of mind.

General Appearance and Quality - To the naked eye items must be void of obvious scratches/marks/defects etc, and show an overall excellent standard of workmanship. The item must adhere to the general description advertised including finger size required and any other bespoke additions such as engraving, diamond upgrades, etc.
Hallmarking - All items must confirm to current British Hallmarking Standards where necessary and should therefore have the applicable stamp. Please note: some items may also have our registered 'punch' mark.
Stone quality - (if applicable) - Any stones present must be at least of the quality advertised and free from anything other than natural defects that are usually present in real and natural gemstones.
Setting, Mounts and Fittings - (if applicable) - The setting must hold stones secure. Settings, mounts and fittings must be free of obvious faults and also secure where applicable. Please note: Due to the nature of handmade jewellery, some items may not always be as symmetrical in appearance as those that are machine made, but should still maintain an overall high quality standard.
Shank - (if applicable) - the shank or band must be free from any obvious blemishes and/or scratches, and should show an overall uniform and suitable finish.

Important: Only items that have been 'tagged' with our Quality Approved Security Labels have met our stringent 5 Point Quality Assurance Check.

Our Lowest Price Promise

Nuttalls of Chester Ltd are so confident we offer the best prices anywhere, we will refund you the difference (PLUS 10% EXTRA DISCOUNT off any future purchases) on any 'like for like' product purchased from our website, that can be found offered for sale on any other website within the UK. This offer is usually only applicable to products for sale from the same manufacturer and/or supplier, but may be extended to similar items with the same specifications from different manufacturers and/or suppliers at our discretion.

If you do find an item that is lower priced and confirms to the above, then please contact us so we can honour our Genuine Lowest Price Promise, and indeed provide quality items of Fine Jewellery, at the Very Lowest Price Possible - GUARANTEED!

30 Day Satisfaction Guarantee.

We know that buying over the internet, by its nature, is not the same experience as shopping on the high street. You can't pick it up, you can't try it on, and your computer screen may not show the true colours. To help build your confidence in purchasing from our site, we offer you the following guarantee:

If for any reason you are not happy with your purchase on receipt (certain exceptions apply - see below), and you notify us of the problem within 7 working days starting the day after delivery, we will refund to you the full price you paid including postage (less any third party transaction fee), within 30 days of receiving the item back.